Why Is Collaboration So Important?
Effective collaboration ensures a smooth-running organisation. It produces better results for your business, through increased productivity and boosted morale.
When your clients are central to your enterprise, this is all the more reason to want to improve your collaboration. When clients leave as a result of being unsatisfied with your services; which could be due to lack of transparency or communication—it can be limiting to the success of your organisation.
So, to help you determine whether you could benefit from using a cloud-based collaboration tool with your clients, here are some signs to look out for within your enterprise.
You have a geographically dispersed team
If you have geographically dispersed clients, team members, business partners and more—it’s likely that you will be dealing with multiple countries and time zones. This means it will be necessary for everyone, no matter where they are, to have secure and instant access to the relevant files and communication.
And not only will clients want immediate access to files, they may need access from mobile devices (such as a smartphone or a tablet)—and access to those files will need to be secure.
A cloud-based collaboration tool will be available on any device, in any location. This means that your clients will be able to receive their documentation instantly and efficiently - in real-time and with minimal hassle.
Your business heavily relies on the use of email
When you are relying on email for the bulk of your communication and collaboration with clients, it is never going to be sustainable—especially when working within a large enterprise or expanding SME.
This is because email chains can easily become overwhelming, and there is a lack of accountability if emails get ignored or sent to the wrong client. And as large enterprises have to deal with masses of communication and documentation, it quickly becomes apparent that email is inefficient for dealing with this amount of information.
Not only that, but email isn’t secure enough for your organisation to be sharing attachments with team members and clients; when compared with a collaboration solution that offers security measures such as two-factor authentication and content access permissions.
And collaboration tools reduce the need for email. They will allow your business, clients and team to work directly on files and communicate within groups—without needing to search through email chains in order to find the latest version of a document.
There’s a lack of transparency between your business and clients
If you are struggling to communicate across large and multiple departments and thousands of clients, it is a clear sign that there is a lack of transparency within your organisation—which will need to be dealt with effectively.
It is also important to be able to deal with the masses of documentation being stored and shared. If you are unable to manage this effectively, clients will become frustrated, team members will be unproductive and deadlines may be missed.
If it has become difficult to manage communication, documentation and to keep your clients up to date on the overall project progress—it’s clear that your enterprise needs a scalable collaboration solution.
Collaboration tools encourage transparency between your business, its workforce and its clients by offering open collaboration within a secure solution. You’re able to upload a document, request feedback from the client and get it approved easily and efficiently, with no room for miscommunication.
Efficient Collaboration For Everyone
So, collaboration tools have been developed in order to solve these problems that your organisation may be facing.
These cloud-based solutions are inexpensive and relatively easy to implement, and offer support from a third-party vendor to manage the installation, maintenance and updates—with no IT personnel or training required on your company’s side.
So what are you waiting for? Not only will a collaboration tool benefit your business, your clients and team will also experience increased productivity, engagement and satisfaction.
If you’re interested in implementing a collaboration tool for your enterprise and its clients, you can find out more about Clinked by heading over to our website, having a look at our features, and signing up for a free 10-day trial.