Continuing on with our exploration of “What is a client journey? last month, we’re exploring the initial component to delighting clients: contracts. Contracts are an ideal opportunity to open the doors to client success through setting expectations on the legalise, parties involved and kicking...

Introducing new software into your business can be time-consuming when you haven’t put an effective change management plan in place. Your business may be excited to start using your portal, but you’re going to need to ensure that your customers are just as enthusiastic if you want to get...

What is a support delivery platform?

According to the 2017 State Of The Cloud Survey from RightScale, businesses are making the leap to the cloud. 41% of IT professionals say their business stores their workloads in public cloud and 38% in private cloud. And among enterprises, 32% of workloads are being run in the public cloud and...

A client portal is a secure way for your clients to communicate with you online. More specifically, it is used for safely sharing documents, services and information between you and your customer(s) across the Internet. A properly implemented client portal not only improves the communication...

As a business owner, you constantly need to find new and innovative solutions to the problems that you’re facing. One of the solutions we have discussed extensively in this blog is a client portal. But how do you know that it is the right solution for you? Here are some of the key signs to look...

Working within a team can help individual employees to complete tasks faster and more efficiently. Traditionally, teamwork has taken place in face-to-face scenarios. For instance, when completing a project or holding a meeting within an office environment. Nowadays, it’s just as common to find...

With evidence that moving to the cloud can save your company money, improve business process efficiency and increase flexibility; it’s no wonder that by 2019, more than four-fifths (86%) of workloads will be processed by cloud data centres (Cisco).