We specialise in helping our clients work with their clients - whether they are partners, individuals or organisations - using technology. In today’s climate, this relationship is a focus for many of our clients and prospects particularly in those industries where face-to-face meetings are...

This blog aims to provide a general overview of a client portal and how it could potentially work for your organisation. This blog will explore ways in which a client portal can help organisations when working remotely, working with clients. and add benefit to team collaboration and productivity...

Continuing on with our exploration of “What is a client journey? last month, we’re exploring the initial component to delighting clients: contracts. Contracts are an ideal opportunity to open the doors to client success through setting expectations on the legalise, parties involved and kicking...

Introducing new software into your business can be time-consuming when you haven’t put an effective change management plan in place. Your business may be excited to start using your portal, but you’re going to need to ensure that your customers are just as enthusiastic if you want to get...

What is a support delivery platform?

According to the 2017 State Of The Cloud Survey from RightScale, businesses are making the leap to the cloud. 41% of IT professionals say their business stores their workloads in public cloud and 38% in private cloud. And among enterprises, 32% of workloads are being run in the public cloud and...

A client portal is a secure way for your clients to communicate with you online. More specifically, it is used for safely sharing documents, services and information between you and your customer(s) across the Internet. A properly implemented client portal not only improves the communication...

As a business owner, you constantly need to find new and innovative solutions to the problems that you’re facing. One of the solutions we have discussed extensively in this blog is a client portal. But how do you know that it is the right solution for you? Here are some of the key signs to look...