Introducing new software into your business can be time-consuming when you haven’t put an effective change management plan in place. Your business may be excited to start using your portal, but you’re going to need to ensure that your customers are just as enthusiastic if you want to get...

Here are five best practices for managing a virtual team.

What is a support delivery platform?

A file format is a standard structure of your data within a file when it’s organised and stored in a computer.

Customer engagement is the means by which a business builds loyal relationships with customers through frequent and positive communications. Engaged customers are key because they are happy customers. And if you hadn’t already guessed, happy customers stay with your business for longer.

Over the last month, the Clinked team has released some new updates to the web and mobile versions of our software to further improve our customers’ experience of Clinked. It’s these frequent updates that we make, that ensure our customers always get the best results when using Clinked.

When a client leaves your business, there will be one of two approaches that they may take. Either you’ll find yourself dealing with an extremely frustrated client, who kicks up as much fuss as possible as they go; or they will leave silently, but make sure never to return again.

Put in a (slightly) technical term, collaboration is the term used to define the way in which two or more individuals work together on a project or task. Effective collaboration is key to ensure a smooth-running organization.